Regaining Ownership of Your Facebook Company Page: What You Need to Know

Losing control of your business's Facebook Page can be an extremely frustrating experience. Whether a disgruntled former employee holds the reins, an old agency account has locked you out, or the access was lost in some other way, regaining your rightful ownership often feels overwhelming. However, Facebook has processes to help legitimate business owners reclaim their digital property. In this blog post, we'll guide you through reclaiming your Facebook Page.

Reasons to Dispute Page Admin Access

• Change of Personnel: A previous employee or contractor has admin access and refuses to relinquish it.
• Accidental Removal: The sole admin has accidentally removed themselves from the Page.
• Deceased Admin: The admin has passed away, and you have the rights and the death certificate.
• Location Page Conflict: The Page is a Location Page with an incorrect parent Page as the admin.
• Third-party Business Ownership Dispute: Your case involves a legal court order.
• Hacked Account: If your account has been hacked, there's a separate process. Go to https://www.facebook.com/help/738660629556925?helpref=faq_content

Option 1 -  Find the Current Owner

• Check with Former Staff/Agencies: Business Manager admins are often current or former employees or associated with agencies handling your social media or ads. Contact them to investigate who might have access and how to resolve the issue amicably.

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https://www.facebook.com/business/help 

Option 2 - File a Formal Dispute with Facebook Support

If you are unable to locate the current admin of the Business Manager, you will need to provide additional documentation to our team so that they can initiate a Page Release request.

Step 1 - Gather Required Documentation

Before starting the process, you'll need to gather the following:

Proof of Your Identity

Government-Issued Photo ID: A clear PDF copy of any of the following:

• Driver's license
• National identity card
• Passport
• Birth certificate

Complete list of acceptable Personal IDs here. 

Proof of Your Connection to the Business

A clear, legible PDF copy of one of the following: 

• Certificate of Formation (for a partnership)
• Articles of Incorporation (for a corporation)
• Local Business License (issued by your city, county, state, etc.)
• A utility bill showing the business name and address
• Recent tax filing

Complete list of acceptable Company Documents here. 

Step 2 - Write Admin Dispute Letter

In addition to your ID and business documentation, Facebook requires a formal letter. This letter should be on your company letterhead and must include the following key details:

• Page Information:some text
  • The exact name of your Facebook Page
  • The Page's URL (web address)
  • Your relationship to the Page (e.g., Business Owner, Marketing Manager)
• Your Information:some text
  • Your full name
  • Your personal Facebook profile link
  • The email address associated with your Facebook profile
• Current Admin Situation (if applicable):some text
  • Name of any current admin(s) of the Page
  • Your relationship to the current admin(s) (e.g., Former Employee, Unknown Third-Party)
• Clear Request:  Briefly explain why you're requesting access (e.g., "I am the business owner, and the current admin is a former employee who refuses to relinquish control.")
• Declaration of Truth: Include a statement similar to this: "I, [Your Full Name], certify that the information provided is true and accurate."
• Physical Signature: Your handwritten signature is required. Electronic signatures will not be accepted.

Important: Save your signed letter in PDF format.

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Dispute Letter Template

This template can be used to start your dispute letter. Put it on your company letterhead, sign it, and save it as a PDF.

[Date]

[Address block]

Subject: Admin Dispute Request – Spaces Group

To the Facebook Support Team:

I, [your name], am the owner of [official company name]. The [Company name] company page URL is [your company’s FB URL].

My Facebook profile is [your personal FB URL], and the email associated with this profile is [your email].

The current administrators on the page are:

• {your name] - myself - [full/patial] admin privileges
• [other admin] - approved admin
• [other admin] - approved admin
• [business account(s)] Name & ID: 3000027778000777 - unauthorized

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[Explanation of Request. For example:]

The unauthorized Meta Business Account appears to have been created in error or by an unknown third party. I do not have access to this account and cannot remove it.

[Clear statement of your request. For example: ]

I am formally requesting that:

1. I regain full ownership and administrative access to the page.
2. The unauthorized business account in question is removed.

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Attachments include proof of my identity and documentation of my business.

I certify that all information provided is true and accurate.

Sincerely,

[Your Physical Signature]

[Your Printed Name]

Step 3 - Submit Your Request

Once you have all the required documentation and your letter, contact Facebook Support directly. To initiate a support ticket and submit your documents, follow these steps:

1. Visit the Facebook Business Help page: https://www.facebook.com/business/help/support
2. Start a chat with support: Locate the option to start a chat or create a support ticket.
3. Provide documentation: Upload your letter and supporting documents as instructed.

Important Note: Facebook may request additional information or documentation during the review process. Be prepared to provide further details as needed.

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To Recap

While reclaiming a Facebook Page can seem daunting, Facebook offers ways to resolve ownership disputes. Start with the less formal option of attempting to locate the current admin.  If that fails, follow the steps for submitting a formal dispute and provide all required documentation. Remember, patience is key as Facebook reviews your case. Taking the time to follow these steps meticulously will increase your chances of a successful resolution.

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